Our Guarantee Policy
Our Guarantee Policy
JRD Tech prides itself on fixing your computer accurately, but since we are only human sometimes things can be over looked or missed therefore we have implemented a 30-day guarantee, if the same exact issue comes back within 30-days you can drop off your computer at our location for 100% free repair or we can come out to you for a small travel fee (0.75x of minimum no matter how long it takes to fix)
What We Do Not Guarantee:
Our Virus Removal Guarantee:
- We do not guarantee separate issues that may occur within your warranty period, for example if you call us for virus removal but 2 weeks later you complain about how you can't access the internet anymore THIS WOULD BE CONSIDERED A NEW ISSUE! JRD Tech always verifies internet connectivity before leaving a job site and we cannot be responsible if you lose internet connectivity.
- A new issue occurs. As you know computers are very complicated machines and files can become corrupt or hardware can fail at any time, without warning, for any number of reasons. We are not responsible to fix any new issues that can my crop up in the 30-days since we last saw your computer.
- Hardware Setup and Wireless Networking: JRD Tech will install and configure any hardware (printers, wireless routers, ipods, monitor, new computer, etc) you have, however, if something goes wrong either due to hardware failure, end-user error, or glitch JRD Tech isn't responsible. When setting up said hardware or installing software we guarantee to setup hardware properly and professionally, the customer will have the opportunity to make sure everything is to their liking and working before the tech leaves. The most common issue is wireless routers seemly not working properly, easiest fix is unplugging both the modem and the router. Then plugging in the modem first waiting a few minutes, then plugging the router in until the router syncs. Hardware that you actually purchase from JRD Tech such as wireless routers, are covered under the 30-day period.
We guarantee that we will remove all active viruses from you computer. We DO NOT guarantee that you will not get a new virus, that would be like a Doctor guaranteeing you won't ever get a cold again!! If you suspect that the same virus is still in your computer call us and we will inspect you computer. Every file on your computer has a time and date of when it was created or modified. If that date and time was after our initial visit that is not covered and you will be charged full price for removal. If however, the file is dated on or before our initial visit indicated a virus we missed removal will be free of charge.Optimization or Slow Computer Guarantee:
This one is pretty simple, if you call use to optimize your computer and to improve performance but you after a few days it becomes sluggish again....call us back and we will investigate, obviously if the slow down was caused by a new virus or hardware failure or a new application/program that was installed that by the customer then the guarantee is void, but if the computer simply got slow again to no fault of the end user then there would be no addional charge.
Usually caused by a bad update, your computer will either display a blue screen with white type or simply reboot itself. With each reboot windows logs what exactly caused the issue. If we repair your system and the same exact blue screen with the same exact codes come back we will fix your computer for free.Something stopped working....
If after we complete repairs to your computer you notice a program no longer works correctly but did work correctly before we arrived. There are two caveats to this warranty. 1. you must have used the application within 2-days before our initial visit, if you haven't used the program for several months we can not be liable since there could of been many things that broke the application. 2. The application must not work on it's first attempt. For example if the application works fine for several days after our visit and then stops working that is a new issue and is not covered.Issues not mentioned above:
Basically, JRD Tech's warranty is IF THE SAME PROBLEM REOCCURS, WE FIX IT FOR FREE!! They key is SAME PROBLEM, a lot of the times symptoms can look very similar or exactly the same for different problems or issues. However, most of the time the computer records error codes that will enable us to prove whether or not it was the same problem is re-occurring or whether it is a new issue causing the same symptoms. If it's a new issue then you are not covered. If it's a re-occurring issue then you are covered. If we cannot prove whether or not its the same issue then it is assumed that it is and we will honor our warranty in this case.JRD Tech believes in treating customers fairly and honestly, our number one goal is to satisfy our customers so they will recommend us to everyone they know. If there is any questions you have please call.